Reputation management

Taking care of your business and protecting your brand.

Reputation management plays an important part in securing your brand in this digital age. Social media has handed brand management to the consumer.  And that applies to people, companies and organisations. Public Relations plays a key role in the response to social media. However, detecting what might become viral needs to happen early and before it is too late.

Client oriented

It takes just one comment to spark a viral flood that can seriously damage your personal or company reputation.

Stability

Monitoring your personal or organisations brand 24 hours a day, 365 days a year.

International

Brands are global. Social media is global. We take care of your brand across a range of languages and international platforms.

Smart reporting

Tailored and relevant reporting means you get to know about incidents quickly. We don't bombard you with information, just what is relevant and right.

What clients say
The team at Formby comms have highlighted several issues for us that could have resulted in some really poor publicity. We were able to react quickly to recover the situation
confidential-customer
Confidential
Software Services
As someone in the spotlight, a lot of people follow me on social. It's important to be aware of what's being said or planned that could impact my reputation or even my family.
confidential-customer
Confidential
Celebrity
We had to change a product. We knew it would be controversial with some. We were provided with insight we needed to prepare and target a response to minimise the impact. And we were making an environmental change!
confidential-customer
Confidential
Media
Services

Building reputations

With so much at stake in a competitive arena, online reputation management is critical. From bad reviews, fake reviews, negative social media through to discussions and chat in the dark web, your reputation and brand is in the hands of the consumer.

Assess, protect and defend

We audit your reputation. We take a look at what is out there and how best to improve your position. From there, we can help create a strategy for your reputation. Ongoing monitoring and reporting can be put in place so you are quickly made aware of any situation.

Removing bad reviews

We remove bad reviews. May are fake. Identifying those that are fake takes experience.

Reputation monitoring

Monitoring your reputation 24/7. We take care of 80% of incidents and report monthly. 

Positive PR

We can create positive Public Relations content across a range of media.