Reputation management

Taking care of your business and protecting your brand.

Reputation management plays an important part in securing your brand in this digital age. Social media has handed brand management to the consumer.  And that applies to people, companies and organisations. Public Relations plays a key role in the response to social media. However, detecting what might become viral needs to happen early and before it is too late.

Client oriented

It takes just one comment to spark a viral flood that can seriously damage your personal or company reputation.


Monitoring your personal or organisations brand 24 hours a day, 365 days a year.


Brands are global. Social media is global. We take care of your brand across a range of languages and international platforms.

Smart reporting

Tailored and relevant reporting means you get to know about incidents quickly. We don't bombard you with information, just what is relevant and right.

In today’s digital age, your online reputation is more important than ever. With the power of the internet, it only takes a few clicks for a negative review or comment to go viral and harm your business. That’s where we come in.

Our Reputation Management Services are designed to help you take control of your online reputation and present your best image to the world. Our team of experts will work closely with you to understand your brand, monitor your online presence, and develop a strategy to manage and enhance your reputation.

Our services include:

Online Reputation Assessment: We’ll assess your current online reputation and identify any negative or false information that needs to be addressed.

Reputation Monitoring: We’ll keep a close eye on your online presence, so you can respond quickly to any new reviews or comments and address any issues that arise.

Reputation Management: We’ll develop a comprehensive strategy to manage your online reputation, including removing or suppressing negative information, promoting positive content, and engaging with your customers to encourage positive reviews.

Crisis Management: In the event of a reputation crisis, we’ll work with you to mitigate the damage and restore your online reputation as quickly as possible.

At our Reputation Management Services, we understand the importance of your online reputation, and we’re dedicated to helping you protect it. Contact us today to learn more about how we can help you enhance your online image and build a strong, positive reputation online.

What clients say
The team at Formby comms have highlighted several issues for us that could have resulted in some really poor publicity. We were able to react quickly to recover the situation
Software Services
As someone in the spotlight, a lot of people follow me on social. It's important to be aware of what's being said or planned that could impact my reputation or even my family.
We had to change a product. We knew it would be controversial with some. We were provided with insight we needed to prepare and target a response to minimise the impact. And we were making an environmental change!

Building reputations

With so much at stake in a competitive arena, online reputation management is critical. From bad reviews, fake reviews, negative social media through to discussions and chat in the dark web, your reputation and brand is in the hands of the consumer.

Assess, protect and defend

We audit your reputation. We take a look at what is out there and how best to improve your position. From there, we can help create a strategy for your reputation. Ongoing monitoring and reporting can be put in place so you are quickly made aware of any situation.

Removing bad reviews

We remove bad reviews. May are fake. Identifying those that are fake takes experience.

Reputation monitoring

Monitoring your reputation 24/7. We take care of 80% of incidents and report monthly. 

Positive PR

We can create positive Public Relations content across a range of media.